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Tempo Determinato

Customer Care Manager Full-Time | immediate availability

Milano • Servizio Clienti

At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! We want to enable every student in the world to unlock their full potential – through affordable and inspiring classes from quality teachers. Our goal is to ensure long-term learning success – for a self-determined future for our students. 


Your tasks:

Support: You are the first point of contact for general customer enquiries (telephone calls, WhatsApp messages and emails) and for our Customer Success Managers.
Advice: You advise GoStudent customers over the phone and support them with any technical issues.
Administration: Offering help through live chat, processing emails and issuing invoices.
Teamwork: You work together with the Customer Care team to find customer-friendly solutions.
Problem solving: You take care of high-priority requests (teacher search, organisation, booking).
Interface: You are the interface between our Customer Success Department and our tutors.
Coordination: You organise tutoring sessions and ensure that they run smoothly.

What we offer you:

- Exciting start-up atmosphere with mega motivated and open colleagues!
- Flexible working models: from home or in our modern office close to the Duomo! As a customer care team, we are available to our customers 7 days a week to guarantee the best support.
- Regular team events and friendly competitions with prizes
- Free coffee, water and snacks during the week, beer and wine on Friday nights
- International environment and private classes to improve your English (other languages possible)


Education: Completed prior commercial training.
Language skills: Very good Italian and English skills, any other language an advantage.
Extroverted: You are a natural communicator and can put yourself in the shoes of every customer in order to find the right solution for every problem and bringing a smile to our customers’ faces.
Organisational talent: You know how to structure yourself, see the bigger picture and keep a cool head even when under pressure.
Hands-on mentality: You are hands-on, show a high degree of initiative and responsibility and quickly learn new tasks. You are also no stranger to multitasking.
All-rounder: You are enthusiastic about our product, quickly learn the necessary hard facts and convince with your authenticity as well as your customer and service orientation.

You must be Italy-based since the job will be executed in Milan in presence (remote work occasionally allowed after the probationary period).  
Italian and English languages are mandatory at a C1 level.
This is a full-time position suitable for undergraduates and graduates.

Do you want to get a taste of start-up vibes and unlock your creativity to master exciting challenges? Work in a fun and international team with a modern office and great public transport connections? Arrange your work-hours flexibly and have the possibility to work from home or other GoStudent locations? Before we run out of breath, if this sounds good to you, then: Board the rocket and fast-track your career at GoStudent on the mission to build the no.1 global school!