Technical support for a technology company is a big task. As a member of our Information Technology team, you'll be the go-to person for Googlers' computer hardware and software needs, providing front-line user support for all of Google's internal tools and technologies. You'll troubleshoot, respond to enquiries, and find solutions to technical challenges. Beyond the day-to-day, you'll improve user experience for Googlers by contributing to longer term projects and documentation efforts.
You'll problem solve with multiple operating systems (e.g. OS X, Linux, Windows, etc) and a range of devices (e.g. desktops/laptops, phone systems, video conferencing and various wireless devices, etc). Additionally, you'll occasionally partner with various teams including Security, Networking and Infrastructure. You're a fast learner and a great communicator who can effectively support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds.
Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.
Provide support for desktop/laptop computers, along with user access to corporate network and applications both on the network as well as through remote VPN access.
Assist with moving equipment and migrating users to new systems or devices.
Provide support for services such as office phones, mobile devices, video conferencing and remote access.
Provide basic corporate network infrastructure and server support.
Provide direct support for Google's corporate resources and applications.
Currently enrolled in a Bachelor's or Master’s degree in Computer Science or a related technical field.
Returning to a full-time degree for 12 - 18 months upon completing the internship.
Experience working in an IT department, in computer/technical support, or in another technically-focused service environment.
Experience in troubleshooting applications in one or more of the following networked environments: Linux, Mac, Windows.
Ability to configure, upgrade and relocate PC hardware, software and print devices.
Demonstrated understanding of LAN/WAN environments.
Ability to commit to a 12-month internship program.