Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.
The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. Join us as we help change the way people experience the world! Advance your career at a company that is dedicated to your ideas and growth, fills you with purpose, and provides a fun, inclusive work environment.
At Qualtrics, we are on the cutting edge of Experience Management; helping our clients to provide the best experiences for their customers and employees. We are seeking people to join an industry-leading team to help our clients ensure their most common touch points and experiences with Qualtrics are extraordinary. We seek people with the potential to become future leaders in the company.
If you are our next hire, you have a track record of academic success, technical aptitude, and the desire to coach some of the world’s leading authorities and top minds.
You probably have a maths or hard science background, but you may also come from other research-heavy background such as psychology or economics. You will join a team of grads from top tier European universities, and be given the opportunity to network and learn from incredible people.
Expectation for Success
You’ll know you are a top performer when you consistently receive top satisfaction scores from our clients. You’ll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing, consulting, and troubleshooting.
While helping customers is your core focus, you can lead projects that have an impact not just on this team but across the organisation as a whole. Eventually, you will move on to a great next role in Qualtrics bringing your knowledge of our customer base and how they use our product.
Finally, you'll be bilingual, fluent in English alongside one of the following languages: German, French, Dutch, Italian or Spanish.
A Day in the Life
-Your analytical skills are critical as you respond to clients (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat
-The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change
-We have an open office environment here at Qualtrics, so you collaborate with fellow Product Specialists by finding outside-the-box solutions for both our customers and our processes
-Help the company grow through innovations that transform our business and products, pushing it to the next level
Fluent Italian speaker
Recent graduate with a minimum of a Bachelor’s degree
Bachelor’s degree from a top university
Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
Excellent analytical skills
Ability to communicate and teach complicated concepts
Detail-orientation with an ability to prioritise and meet deadlines
Interest in Technology / SaaS industry
Technical or hard science degree / masters
Prior instruction, research, or tutoring experience
Experience in a tech or start-up environment