L'opportunità che stavi cercando è scaduta
Stage post laurea - 10 months ago
Stage post laurea - 10 months ago
Customer Care Manager Full-Time

Customer Care Manager Full-Time

Servizio clienti
Servizio clienti
MilanoPaid Job

GoStudent è una piattaforma ed-tech che sta rivoluzionando il mondo delle ripetizioni colmando le lacune dei giovani studenti. Con +291M€ ricevuti da investitori nazionali e internazionali come Coatue, DN Capital, Left Lane Capital, Speedinvest, DST GLobal, SoftBank, Tencent e Dragoneer, abbiamo un team di +600 persone in 12 uffici internazionali ed siamo presenti in +15 mercati sempre più in espanzione. La nostra missione è ispirare gli studenti e aiutarli a raggiungere il loro pieno potenziale affiancandoli con tutor altamente selezionati con stessi interessi e passioni. Crediamo fortemente che la personalizzazione sia la chiave per fornire la migliore esperienza possibile ai nostri clienti e anche ai nostri dipendenti.

At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! We want to enable every student in the world to unlock their full potential – through affordable and inspiring classes from quality teachers. Our goal is to ensure long-term learning success – for a self-determined future for our students. 

 

Your tasks:

Support: You are the first point of contact for general customer enquiries (telephone calls, WhatsApp messages and emails) and for our Customer Success Managers.
Advice: You advise GoStudent customers over the phone and support them with any technical issues.
Administration: Offering help through live chat, processing emails and issuing invoices.
Teamwork: You work together with the Customer Care team to find customer-friendly solutions.
Problem solving: You take care of high-priority requests (teacher search, organisation, booking).
Interface: You are the interface between our Customer Success Department and our tutors.
Coordination: You organise tutoring sessions and ensure that they run smoothly.

 
What we offer you:

- Exciting start-up atmosphere with mega motivated and open colleagues!
- Flexible working models: from home or in our modern office close to the Duomo! As a customer care team, we are available to our customers 7 days a week to guarantee the best support.
- Regular team events and friendly competitions with prizes
- Free coffee, water and snacks during the week, beer and wine on Friday nights
- International environment and private classes to improve your English (other languages possible)

Education: Completed prior commercial training.
Language skills: Very good Italian and English skills, any other language an advantage.
Extroverted: You are a natural communicator and can put yourself in the shoes of every customer in order to find the right solution for every problem and bringing a smile to our customers’ faces.
Organisational talent: You know how to structure yourself, see the bigger picture and keep a cool head even when under pressure.
Hands-on mentality: You are hands-on, show a high degree of initiative and responsibility and quickly learn new tasks. You are also no stranger to multitasking.
All-rounder: You are enthusiastic about our product, quickly learn the necessary hard facts and convince with your authenticity as well as your customer and service orientation.



N.B
You must be Italy-based since the job will be executed in Milan in presence (remote work occasionally allowed after the probationary period).  
Italian and English languages are mandatory at a C1 level.
This is a full-time position suitable for undergraduates and graduates.


Do you want to get a taste of start-up vibes and unlock your creativity to master exciting challenges? Work in a fun and international team with a modern office and great public transport connections? Arrange your work-hours flexibly and have the possibility to work from home or other GoStudent locations? Before we run out of breath, if this sounds good to you, then: Board the rocket and fast-track your career at GoStudent on the mission to build the no.1 global school!

Descrizione dell'azienda
GoStudent è una piattaforma ed-tech che sta rivoluzionando il mondo delle ripetizioni colmando le lacune dei giovani studenti. Con +291M€ ricevuti da investitori nazionali e internazionali come Coatue, DN Capital, Left Lane Capital, Speedinvest, DST GLobal, SoftBank, Tencent e Dragoneer, abbiamo un team di +600 persone in 12 uffici internazionali ed siamo presenti in +15 mercati sempre più in espanzione. La nostra missione è ispirare gli studenti e aiutarli a raggiungere il loro pieno potenziale affiancandoli con tutor altamente selezionati con stessi interessi e passioni. Crediamo fortemente che la personalizzazione sia la chiave per fornire la migliore esperienza possibile ai nostri clienti e anche ai nostri dipendenti.
Mansioni

At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! We want to enable every student in the world to unlock their full potential – through affordable and inspiring classes from quality teachers. Our goal is to ensure long-term learning success – for a self-determined future for our students. 

 

Your tasks:

Support: You are the first point of contact for general customer enquiries (telephone calls, WhatsApp messages and emails) and for our Customer Success Managers.
Advice: You advise GoStudent customers over the phone and support them with any technical issues.
Administration: Offering help through live chat, processing emails and issuing invoices.
Teamwork: You work together with the Customer Care team to find customer-friendly solutions.
Problem solving: You take care of high-priority requests (teacher search, organisation, booking).
Interface: You are the interface between our Customer Success Department and our tutors.
Coordination: You organise tutoring sessions and ensure that they run smoothly.

 
What we offer you:

- Exciting start-up atmosphere with mega motivated and open colleagues!
- Flexible working models: from home or in our modern office close to the Duomo! As a customer care team, we are available to our customers 7 days a week to guarantee the best support.
- Regular team events and friendly competitions with prizes
- Free coffee, water and snacks during the week, beer and wine on Friday nights
- International environment and private classes to improve your English (other languages possible)

Requisiti

Education: Completed prior commercial training.
Language skills: Very good Italian and English skills, any other language an advantage.
Extroverted: You are a natural communicator and can put yourself in the shoes of every customer in order to find the right solution for every problem and bringing a smile to our customers’ faces.
Organisational talent: You know how to structure yourself, see the bigger picture and keep a cool head even when under pressure.
Hands-on mentality: You are hands-on, show a high degree of initiative and responsibility and quickly learn new tasks. You are also no stranger to multitasking.
All-rounder: You are enthusiastic about our product, quickly learn the necessary hard facts and convince with your authenticity as well as your customer and service orientation.



N.B
You must be Italy-based since the job will be executed in Milan in presence (remote work occasionally allowed after the probationary period).  
Italian and English languages are mandatory at a C1 level.
This is a full-time position suitable for undergraduates and graduates.


Do you want to get a taste of start-up vibes and unlock your creativity to master exciting challenges? Work in a fun and international team with a modern office and great public transport connections? Arrange your work-hours flexibly and have the possibility to work from home or other GoStudent locations? Before we run out of breath, if this sounds good to you, then: Board the rocket and fast-track your career at GoStudent on the mission to build the no.1 global school!

Alcuni vantaggi di questa opportunità
Alcuni vantaggi di questa opportunità
Formazione Snack gratuitiTeam buildingTeam internazionale

Capacità di comunicazione
Capacità relazionali
Vendite
L'opportunità che stavi cercando è scaduta
GoStudent | Education and Research
Building the #1 global school
Visita il profilo della azienda

Capacità di comunicazione
Capacità relazionali
Vendite